[SYSTEM] Active incident: Webhook Delivery Failure (Event Ordering)
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Execute Remediation⚠ PROD
Your order management system processes Stripe webhooks. Orders are getting stuck in a "pending payment" state even after customers are successfully charged. Logs show: payment.succeeded webhook processed at 14:00:02, but payment.created webhook processed at 14:00:05 (3 seconds later). Your handler for payment.succeeded tries to update order status, but fails because the order doesn't exist yet — payment.created hadn't been processed yet.